Resident involvement

Website user testing

User-testing sessions last a couple of hours. We give people a few things to do on the website - find some information, see a rent statement, apply for a service for example.

We watch them carry out these tasks and record how easy or hard it is. By seeing how 'real people' use the site, we can improve it and make it work better for everyone. We pay people to attend the sessions too.

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Data Protection

The information you supply on this form will be sent to Northwards Housing. It will only be used to process your request for information or the service(s) described on this page. Any details you supply will be treated confidentially and will only be used in direct relation to work needed to carry out your request.

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