Emergency repairs

What is an emergency?

When you ask for a repair, we give the work a deadline it must be done by - depending on how urgently it's needed.

We class jobs that are most urgent as 'emergency repairs'. Our deadline for coming to these repairs is three hours.

Here's a list of emergency repairs.

Heating/Water
  • No heating or hot water between October 1st and March 31st only - except in circumstances below
  • No heating or hot water any time of the year if you have a vulnerable person in your home - a young baby, or someone who is elderly or disabled
  • Heating system giving off fumes - call Transco on 0800 111 999
  • No cold water (but check with neighbours to see if it affects other homes)
Burst, major leak, water penetration
  • A burst or leak should at least fill a household bucket overnight. Turn off the water
  • Any burst, leak or water penetration that is affecting electrics. Turn off electricity
Toilet
  • Blocked toilet - but only if there isn't another toilet in your home
  • Toilet that won't flush - but only if it is the only toilet and you are unable to flush it with a bucket of water as a temporary solution
Bath, shower, washbasin
  • Bath blocked or no water from taps - but only if someone in the home has a medical condition that makes the bath essential
  • Shower broken - but only if someone in the home has a medical condition that makes the shower essential. We may be unable to fix a shower at an emergency call-out if it needs special parts
  • Washbasin blocked or no water from taps - but only if someone in the home has a medical condition that makes the basin essential
Kitchen sink
  • Kitchen sink blocked or no water in the taps - but only if someone in the home has a medical condition that makes the sink essential
Electrics
  • Complete power failure - but if nearby homes are affected contact the electricity company instead
  • Power off in part of the home - but only if it is a danger to health or safety because it's needed for essential equipment like a stair lift or nebuliser
  • Electrical fitting smoking or scorching - (also turn off the electricity).
  • Fire alarm in block of flats broken
Drains and waste
  • Blocked drain - but only if sewage is coming up
  • Blocked refuse chute in a multi-storey block
Door (outside)
Window
Locked out
Lifts
  • Faulty lift
Gas leak
  • Call Transco 0n 0800 111 999
House fire
  • We will check electricity wiring and gas pipe work if there has been a fire in your home. Don't use electricity or gas until this is done

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