Compensation for repair damage

You may be able to claim compensation if your belongings have been damaged during a repair.

We only pay compensation if we have been at fault - for example you can't claim if a pipe bursts and the water immediately damages a carpet, but you may be able to claim if you reported a leaking pipe straightaway and there is extra damage because we didn't respond within our timescales.

 We'll deal with your claim quickly, but we'll visit your home to check the damage, and will investigate the circumstances fully to find out if we are at fault. Did you report the repair straightaway for instance? Was someone at home when we came to do it? Did the repair worker take reasonable care to avoid damage? If you think you may be able to claim , apply for compensation online.

Get covered!

The best way to have peace of mind about your belongings is to get good household insurance. Our weekly-paid, low-cost scheme makes it easy for you to get covered. Find out more about our household insurance scheme.

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