Is it an emergency?

Do you think you need an emergency repair? If so, please call us. That way we can help you as quickly as possible 24/7.

Please don't try and report emergencies online as you may need an urgent response. 

Emergencies may include things like:

  • Bursts or major leaks that cannot be controlled by turning off the water at the stop cock and putting a container under the burst overnight.
  • Any water problem that is affecting electrics and hasn’t caused the electricity to go off in the affected area.

Find out more about the kinds of repairs we would class as emergencies.

If you can smell gas, please call the National Grid on 0800 111 999.

Are you sure this repair is not an emergency?

yes, this repair is not an emergency

No, this repair is an emergency

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