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Before you order your repair...

Damp and mould

Please go here if you've got a problem with damp and mould.

Lightbulbs

Unfortunately, we cannot replace your lightbulbs. You must replace these yourself. Have a look here if you're not sure how to replace your kitchen, bathroom or outside lightbulbs.

Radiator problems?

If your radiators are cold at the top but warmer at the bottom, they may need bleeding. It's easy to do - watch how to bleed a radiator.

Blocked toilet, sink or bath?

Watch how to easily unblock them yourself.

Emergency

Is it an emergency? Read what to do in an emergency

Smell gas?

Call the National Grid on 0800 111 999.

Got a question?

Got a question about the repair you need? E.g. how long we will take to do it? Read our FAQs

Get it fixed quicker

You may be able to quickly fix the problem yourself. Read about five repair jobs you can do in minutes

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