Order a repair

Before you order your repair...

Damp and mould

Please go here if you've got a problem with damp and mould.


Unfortunately, we cannot replace your lightbulbs. You must replace these yourself. Have a look here if you're not sure how to replace your kitchen, bathroom or outside lightbulbs.

Radiator problems?

If your radiators are cold at the top but warmer at the bottom, they may need bleeding. It's easy to do - watch how to fix a cold radiator.

Blocked toilet, sink or bath?

Watch how to easily unblock them yourself.


Is it an emergency? Read what to do in an emergency

Smell gas?

Call the National Grid on 0800 111 999.

Got a question?

Got a question about the repair you need? E.g. how long we will take to do it? Read our FAQs

Get it fixed quicker

You may be able to quickly fix the problem yourself. Read about five repair jobs you can do in minutes

Just use this button to begin ordering your repair:

Start ordering your repair


We don’t mean to make you hungry, but we need a quick word about cookies. We use cookies on our website to provide you with the best experience. For details on the cookies we use, please see our privacy policy. Choose ‘Accept’ to use our website with these cookies or ‘Change settings’ to see your options