Paying rent during the coronavirus crisis

We understand it is a very difficult time at the moment and some of our tenants are understandably really worried.   

We are collecting rent as normal but our teams are here for you if you need help. If you’ve had a change in your income or just claimed Universal Credit, we can advise and support you through your options.

We are following the Government guidance and placing some legal action on hold. However, we will continue to contact tenants when we need to about any debt owing on their account.  

We want to help you if your employment status has changed. We know that some people have already faced redundancy, are having to take unpaid leave or have had their hours reduced. Our teams are still here for you, including our Money Matters team, who can guide you through the benefits system or support you with any money worries.

If you need help with rent:

• Take a look at our guidance for those whose income is affected by coronavirus
• Send a message to our rent team
• Contact our Money Matters team
• Call us on 03000 123 123, Mon – Fri, 8.45am – 4.30pm

You can also find information on ways to pay rent from home here on our website.