If you're getting a message saying that we don't recognise your details, there are three reasons why this might be:
1/ It may be because you're using the wrong reference
You must use your tenancy reference to register. It is made up of four letters and six numbers, with a forward-slash after the fourth number e.g. ABCD1234/56. You can find your tenancy reference on your rent card or tenancy agreement.
You CANNOT register with your 19 digit rent reference/giro number.
2/ It may be because you are not the named tenant on your tenancy agreement
If you are not the person or one of the people who signed the tenancy agreement for your home, you will not be able to register for 'My Account'.
3/ It may be that some of your details don't match what we have in our database
The first name, surname, date of birth, postcode and tenancy reference you enter must match whatever we have in our database. If you think any of the information we have about you is wrong, please contact us.
Have you used the wrong email address?
It's easily done! After you register, we send you an email to verify your account. If you've used the wrong email address, obviously you won't get that email. We'll need to delete the account you've created so that you can re-register with the correct address. Contact us if you think this has happened to you.