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Do it yourself

Some repairs are quick and easy to do. Instead of waiting, you may be able to fix your problem in minutes. See below for advice and guidance.

Want to make some DIY improvements to your home? Read this.

What to do if your boiler and central heating isn’t working

If your boiler isn’t working, it could be for a number of reasons. This video shows how you might be able to fix the problem yourself:

If you can't fix the problem after watching the video, and you don't smell gas, you can still order a repair.

If you smell gas, please call the National Grid immediately on 0800 111 999.

How to fix a cold radiator

If your heating is on but your radiator feels cold at the top, it’s more than likely got trapped air in it and just needs bleeding. Here's how to do it:

 

How to change a light in your kitchen, bathroom or outside

Changing your light fittings is something you have to sort out yourself as part of your tenancy agreement, but it’s easy to do.

How to change a light in your kitchen:

  • Make sure the power to the light is switched off. You can just turn it off using the switch on the wall, but for extra safety you may want to switch your lights off on your electricity consumer unit.
  • Let the light cool down then use both hands to gently turn the tube until it stops. It only turns in one direction. Once it stops, you can slide the tube downwards out of the fitting.
  • Fit the new light by lining up the two prongs on either side of the tube with the slots in the fitting. Lift it through the slots, then turn it until it locks into place.

How to change a light in your bathroom or outside:

Make sure the power to the light is switched off. You can just turn it off using the switch on the wall, but for extra safety you may want to turn your lights off on your electricity consumer unit.

Once that's done, this very short video shows you how to do it:

 

What to do if your electricity goes off

If you have a pre-payment meter, the first thing to do is check to make sure that you've definitely got credit. It may simply be that your power's gone off because you haven't topped it up.

If you don't have a pre-payment meter, or you do and you're in credit, you can normally just turn your electricity back on again at your consumer unit. Usually, this is near your meter.

Electricity Consumer Unit

An electricity consumer unit

Your unit will have either switches or fuses.

If it’s got switches:

  • Just look for whichever one has switched downwards (like the final two switches in the picture above) and flick it back up. This will turn your electricity back on.
  • If the switch keeps flicking down, it means that there’s a fault with something you’ve got plugged in somewhere in your home.
  • Underneath the switch, it should tell you whereabouts the problem is. To find out what’s causing it, just unplug everything where the problem is, flick the switch back on, and plug each item in one-by-one until the electricity goes off again.
  • Once you know which item is the problem, leave it unplugged and get it fixed by an electrician.

If it’s got fuses:

Watch this short video to see how to change a fuse:

How to fix a blocked toilet/sink/bath

Here's how to unblock a toilet:

Here's how to unblock a sink or bath:

If this advice doesn't fix the problem, please order a repair.

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