Contact us

We may be a little slower responding at the moment as demand is very high - please bear with us.

We will respond to all enquiries - although in the current situation, where we have fewer staff in work and are having to prioritise urgent matters, we hope that you will understand if it takes us longer than usual to deal with non-urgent requests.

Need a repair?

Due to the current situation, we are only carrying out emergency repairs and essential safety checks. But we are now placing orders for some non-urgent repairs to the outside of people’s homes – these are guttering, drainage, flagging and bricklaying jobs.

Check here to see what we consider an emergency repair. If you have an emergency repair, please call us on 03000 123 123.

You can also book a non-urgent repair to the outside of your home online.

Use this website to access our services by clicking on any of the buttons above

You can also: 

• view your rent statement, see how much you need to pay or pay rent online

• contact our rent team

For other queries, or if you can’t find the information you’re looking for, send us a message using this form:

We are open 8.45am-4.30pm, Monday to Friday (except bank holidays), and will reply to you within 24 hours of receiving your message.

You can also contact us:

 by live chat

You can chat to us live using the pop up box in the bottom right corner of your screen. We're here Monday-Friday (except bank holidays) 8.45am - 4.30pm. 

  by Facebook

View our Facebook page. You can reach us on Facebook 8.45am-4.30pm, Monday to Friday (except bank holidays).

 by Twitter

Tweet us @northwardsmcr. You can reach us on Twitter 8.45am-4.30pm, Monday to Friday (except bank holidays).

 by WhatsApp

Add us as a contact on your mobile using the number 0785 218 2224 (please don't ring this number - it's not for phone calls so we cannot answer it) and you can use WhatsApp to message us without having to pay for the text.

You can reach us on WhatsApp 8.45am-4.30pm, Monday to Friday (except bank holidays).

For more details on WhatsApp, see https://www.whatsapp.com/. 

  by text

Text 0785 218 2224 (please don't ring this number - it's not for phone calls so we cannot answer it). You can reach us by text 8.45am-4.30pm, Monday to Friday (except bank holidays).

  by phone

To pay rent

Call 0161 234 5006 to pay by bank debit card or credit card using Manchester City Council's automated service - 24 hours a day, 365 days a year. Have your rent reference number handy and follow the step-by-step instructions. 

Click here for other ways to pay rent and see your rent statement.

For other queries

Phone 03000 123 123, 8.45am-4.30pm, Monday to Friday.

(You can also phone this number outside of these hours if it's an emergency i.e. where there is a danger to health or safety)

 by NGT

If you’re hard of hearing, or if you have difficulty speaking over the phone, you may be interested in the Next Generation Text (NGT) service.

This is a modern texting service which you can also access on a mobile device.

Calling shouldn't cost you any more per minute with NGT than it would for a voice phone call, although it may take longer.

 in person

To help prevent the spread of coronavirus, we are advising people not to come to our local offices at the moment unless absolutely necessary. Please first contact us in any of the other ways listed here.

  by post

Write to:

Northwards Housing
Hexagon Tower
Crumpsall Vale
M9 8GQ

Not happy with our service?

Make a complaint.

Media/filming enquiries

Contact us if you have a media enquiry or would like to film at any site or location we manage.