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Order a repair

From 3rd April 2021,  any repairs you order will be carried out by a new contractor – ENGIE. Find out more here.

Unfortunately, due to the lockdown, we are currently only booking emergency and urgent repairs.

Go here to find out what kinds of repairs we treat as emergencies or urgent and how to order them.

We cannot take orders for other types of repair until further notice, so please don’t contact us about these. We will let you know when we are offering the full range of repairs again. If you would like us to email you when these become available, please register for My Account and tick the checkbox to receive news and information by email.

If you have already reported a non-urgent repair

This will now be cancelled until we are able to do this kind of work again. If we are able to do the work sooner, we will contact you to let you know this. So if you have an appointment booked in for non-urgent work, you should assume that this will now be cancelled unless we contact you to tell you that it is going ahead.

When we are able to do non-urgent work again we will contact you to let you know. So you don’t need to contact us. We will make sure that your job is given priority over newer jobs.

Get it fixed quicker

You may be able to quickly fix the problem yourself. Read about five repair jobs you can do in minutes


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