Skip to main content

How we compare

One of the ways we measure how well we’re doing is to compare ourselves with similar landlords across England. These other landlords are ‘Arms Length Management Organisations’ (ALMOs) like ourselves and face similar challenges to Northwards.

Take a look at the ALMOs we compare ourselves to

Berneslai Homes

Blackpool Coastal Housing

Cheltenham Borough Homes

CityWest Homes

Colchester Borough Homes

Cornwall Housing

Derby Homes

The Gateshead Housing Company

Homes in Sedgemoor

Kirklees Neighbourhood Housing

Newark and Sherwood Homes

Northampton Partnership Homes

Nottingham City Homes

Poole Housing Partnership

Shropshire Towns and Rural Housing

Solihull Community Housing

South Tyneside Homes

St Leger Homes of Doncaster

Stockport Homes

Sutton Housing Partnership

Tower Hamlets Homes

Wolverhampton Homes

Your Homes Newcastle

The comparisons are made based on performance data from April 2018 - March 2019. The table below also shows our previous rankings in 2017/18.

Measure

2017/18

2018/19

Overheads as a % of turnover

20 Out of 22

22 Out of 22

Staff turnover

6 Out of 28

4 Out of 27

Average days lost to sickness per employee

7 Out of 27

9 Out of 27

% of calls answered

10 Out of 15

7 Out of 19

Average seconds to answer inbound calls

7 Out of 15

8 Out of 17

Direct CPP of housing management

15 Out of 28

21 Out of 26

Total arrears and write-offs >%

24 Out of 28

19 Out of 28

Current and former tenant arrears %

25 Out of 28

20 Out of 28

Void loss %

15 Out of 28

7 Out of 28

Average re-let time

23 Out of 27

19 Out of 26

% of properties vacant

4 Out of 27

12 Out of 26

Tenancy turnover

7 Out of 24

7 Out of 24

Direct CPP of responsive repairs and void works

12 Out of 28

7 Out of 26

Average cost of a responsive repair

3 Out of 27

2 Out of 25

Total cost of responsive repairs (management) as a % of total responsive repairs(service provision) costs

26 Out of 27

25 Out of 25

Average cost of a void repair

18 Out of 20

18 Out of 19

Total cost of void works (management) as a % of total void works (service provision) costs

4 Out of 27

5 Out of 25

Responsive repairs per property

13 Out of 25

23 Out of 24

Average days taken to complete repairs

22 Out of 26

12 Out of 26

% of repairs completed at the first visit

3 Out of 19

13 Out of 17

Appointments kept %

18 Out of 23

13 Out of 21

Direct CPP of major works and cyclical maintenance

15 Out of 28

10 Out of 26

Total cost of major works (management) as a % of total major works (service provision) costs

22 Out of 27

24 Out of 25

Total cost of cyclical maintenance (management)as a % of total cyclical maintenance (service provision) costs

23 Out of 27

21 Out of 25

% of dwellings with a valid gas safety certificate

1 Out of 28

1 Out of 26

Average SAP rating

1 Out of 20

1 Out of 20

Total units developed as a % of current stock

Not Applicable to N/wards

Not Applicable to N/wards

Direct CPP of estate services

15 Out of 28

19 Out of 26

Satisfaction with the service provided

24 Out of 29

23 Out of 28

Satisfaction with the overall quality of home

24 Out of 29

23 Out of 28

Satisfaction with neighbourhood as a place to live

25 Out of 28

25 Out of 27

Satisfaction that rent provides value for money

21 Out of 29

21 Out of 27

Satisfaction with repairs and maintenance overall

20 Out of 26

20 Out of 25

Satisfaction that their views are being listened to and acted upon

20 Out of 27

21 Out of 26

Satisfaction with the last repair (Transactional)

1 Out of 20

11 Out of 19

Satisfaction with complaint outcome (Transactional)

Not Applicable to N/wards

Not Applicable to N/wards

Satisfaction with complaint handling (Transactional)

Not Applicable to N/wards

Not Applicable to N/wards

Satisfaction with ASB case outcome (Transactional)

Not Applicable to N/wards

Not Applicable to N/wards

Satisfaction with ASB case handling (Transactional)

Not Applicable to N/wards

Not Applicable to N/wards

Total CPP of housing management

10 Out of 21

18 Out of 26

Rent collected %

10 Out of 24

2 Out of 26

We don’t mean to make you hungry, but we need a quick word about cookies. We use cookies on our website to provide you with the best experience. For details on the cookies we use, please see our privacy policy. Choose ‘Accept’ to use our website with these cookies or ‘Change settings’ to see your options