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Who we are, what we do

Northwards Housing is a not-for-profit ALMO (arms length management organisation) that manages over 13,000 City Council homes across the following areas of north Manchester:


Please see below for details about the company, our board, how we deal with data protection and freedom of information requests and much more.

Company details

Registered in England company number 05435061

Company Type: Private, limited by guarantee, no share capital

Chief Executive: Robin Lawler

Registered office:

6th floor

Hexagon Tower

Crumpsall Vale


M9 8GQ

Tel: 0161 720 5800

Our vision and values

In December 2011, we consulted with tenants, employees and partners to come up with a new vision and values. Here's what happened:

Our vision is:

"We will make a difference in north Manchester by helping to make it a place where people choose to live, learn and work. Affordable, energy-efficient homes and strong community pride will make our neighbourhoods thrive."

Our values are:

  • Putting People First
  • Supporting Communities to be Successful
  • Spending Money Wisely
Annual report

Take a look at our latest Annual Report.

Watch this video for some of our highlights from 2017-18:

Our board

A 12-person board of volunteers, including four Northwards tenants, manages the organisation. The board makes policies and plans for Northwards, sets our wider aims and objectives and makes sure that the staff working day-to-day are meeting standards.

Meet the board – learn more about the people who make up our board.

Board meetings – find out what's on the agenda for the next meeting or read minutes and non-confidential reports from previous ones. 

Timetable of meetings (PDF 164kb) - see when the board and their sub-committees will be meeting. 

Want to find out more? Ask to attend a board meeting.

Our service standards

We have set various standards across our business to provide you with the best service possible. Find out more about our service standards.

Reviewing our work

We regularly keep an eye on how we're doing to make sure that the services we provide meet the standards that we set. Find out more about how we review our work.

Tenants' View

Tenants’ View is a group of Northwards tenants who help to keep our standards high by investigating our performance.

Learn more about Tenants’ View.

Get involved

Tenants and Residents Groups

There are a lot of different tenants and residents groups (TRGs) across our neighbourhoods. Your local TRG may focus on housing issues, or it may be involved in all kinds of things in your community. Find your nearest TRG.

Interested in starting your own TRG? Our resident involvement team can help you to set up and run your own group. They can provide advice, support and training as well as help you to apply for grant funding. Ask for help to start a tenants and residents group.

Tenants' View

Tenants’ View is a group of Northwards tenants who help to keep our standards high by investigating our performance.

Learn more about Tenants’ View.

Northwards Network

If you have opinions about how Northwards could do better, the perfect way to tell us is by joining the Northwards Network.

If you are a tenant, and you would be interested in any of the following...

  • taking part in online surveys
  • being consulted by text
  • attending events

...then email to join the Northwards Network today.

Freedom of information requests

The Freedom of Information Act gives you the legal right to ask to see lots of information that we produce, such as:

  • information about our performance
  • our policies and procedures

The Act says that we must:

  • deal with requests for information and queries promptly
  • advise and assist you with making requests for information
  • help you understand any information we provide

You can find a lot of information about Northwards throughout the pages of this website. But if you're after more in-depth details about how we work (such as our policies, procedures, strategies and more), you will find these in our 'publication scheme'.

If you can’t find what you’re looking for, or would like a paper copy, please email with details of what specifically you would like to see. We will acknowledge your request and send what you have asked for within 20 working days.


Data protection

We are committed to respecting your privacy and protecting your personal information.  We promise to respect all the personal information you share with us and keep it safe and secure, as well as any personal information we receive about you from other organisations.

We will not do anything with your personal information that you would not reasonably expect us to do.

Our privacy policy explains what we do with your personal information and what your rights are, that way you know what we do with it and you stay in control of it.

The law gives you the legal right to see personal information we hold about you and, where it is possible, to provide it to you in a way that suits you.  

It says that we must:

  • only use your personal information for lawful reasons
  • explain to you how we will use your personal information and only use it for the reasons we have told you about
  • only collect personal information that we need
  • only hold your personal information as long it is necessary to do so
  • make sure any personal information we keep is accurate, held safely and securely

If we need your consent to handle your personal information, you can contact us at any time to ask us to stop using it.

We receive personal information about you in two main ways:

1. you give us most of the personal information we hold when you fill in forms before you become a tenant and during your tenancy

2. other organisations that work with you, such as Manchester City Council or the Department of Work and Pensions, sometimes pass on personal information to us.

How do we use this personal information?

If you apply for a home, we use the personal information you give us about your rehousing needs to decide what kind of home you need and how quickly you need to move there. When you become a tenant, we use your personal information to help us manage your home and the surrounding neighbourhood, such as helping us to decide the kind of support and services you need.

Go here to view our privacy policy in full.

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