Who we are, what we do

Northwards Housing is Manchester City Council's housing operations service, managing over 12,500 City Council homes across the following areas of north Manchester:

Map

Governance

The Northwards Board met for the final time on 8 June 2021.  A shadow board is currently in place while we set up new governance arrangements within the Council’s framework. 

The Chair is Cllr Akbar, the cabinet member with responsibilities that include housing and neighbourhoods. He is keen to include residents from different backgrounds and with diverse interests to help us improve services.

Our service standards

We have set various standards across our business to provide you with the best service possible. Find out more about our service standards.

Reviewing our work

We regularly keep an eye on how we're doing to make sure that the services we provide meet the standards that we set. Find out more about how we review our work.

Get involved

Tenants and Residents Groups

There are a lot of different tenants and residents groups (TRGs) across our neighbourhoods. Your local TRG may focus on housing issues, or it may be involved in all kinds of things in your community. Find your nearest TRG.

Interested in starting your own TRG? Our resident involvement team can help you to set up and run your own group. They can provide advice, support and training as well as help you to apply for grant funding. Ask for help to start a tenants and residents group.

Northwards Network

If you have opinions about how Northwards could do better, the perfect way to tell us is by joining the Northwards Network.

If you are a tenant, and you would be interested in any of the following...

  • taking part in online surveys
  • being consulted by text
  • attending events

...then join the Northwards Network today.

Freedom of information requests

The Freedom of Information Act gives you the legal right to ask to see lots of information that we produce, such as:

  • information about our performance
  • our policies and procedures

The Act says that we must:

  • deal with requests for information and queries promptly
  • advise and assist you with making requests for information
  • help you understand any information we provide

You can find a lot of information about Northwards throughout the pages of this website. But if you're after more in-depth details about how we work (such as our policies, procedures, strategies and more), you will find these in our 'publication scheme'.

If you can’t find what you’re looking for, or would like a paper copy, please email info@northwardshousing.co.uk with details of what specifically you would like to see. We will acknowledge your request and send what you have asked for within 20 working days.

 

Data protection

We are committed to respecting your privacy and protecting your personal information.  We promise to respect all the personal information you share with us and keep it safe and secure, as well as any personal information we receive about you from other organisations.

We will not do anything with your personal information that you would not reasonably expect us to do.

Our privacy policy explains what we do with your personal information and what your rights are, that way you know what we do with it and you stay in control of it.

The law gives you the legal right to see personal information we hold about you and, where it is possible, to provide it to you in a way that suits you.  

It says that we must:

  • only use your personal information for lawful reasons
  • explain to you how we will use your personal information and only use it for the reasons we have told you about
  • only collect personal information that we need
  • only hold your personal information as long it is necessary to do so
  • make sure any personal information we keep is accurate, held safely and securely

If we need your consent to handle your personal information, you can contact us at any time to ask us to stop using it.

We receive personal information about you in two main ways:

1. you give us most of the personal information we hold when you fill in forms before you become a tenant and during your tenancy

2. other organisations that work with you, such as Manchester City Council or the Department of Work and Pensions, sometimes pass on personal information to us.

How do we use this personal information?

If you apply for a home, we use the personal information you give us about your rehousing needs to decide what kind of home you need and how quickly you need to move there. When you become a tenant, we use your personal information to help us manage your home and the surrounding neighbourhood, such as helping us to decide the kind of support and services you need.

Go here to view our privacy policy in full.

Greater Manchester Local Energy Market (GMLEM)

We're part of the Greater Manchester Local Energy Market (GMLEM) - a project creating a modern energy system across the city. This world-leading scheme led by Greater Manchester Combined Authority (GMCA) involves 11 key partners, and is a key part of the GMCA’s plans for decarbonisation. Greater Manchester is committed to become a carbon neutral emissions city region by 2038, and the GMLEM is a really important part of this.

Find out more about the GMLEM.

The Manchester Strategy

Find out more about The Manchester Strategy and what it means for the city: https://www.manchester.gov.uk/mcrstrategy

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