Our Annual Report 2018-19

October 16 2019 | Articles | News
Annual Report 2018 19

This is our Annual Report for 2018-19.

Officially launched at our Annual General Meeting on 15 October 2019, the report captures some facts and figures from another very busy year for Northwards.

Last year, we were unable to provide accurate repairs information in our annual report because our repairs contractor was involved in a lengthy period of industrial action. We’re pleased to say we’ve been able to include that data this time and it shows a 99.52% rate of satisfaction with repairs – above our target of 98%. More than 95% of repairs were completed on the first visit, too.

Take a look at the image above (or bullet points below) for the full breakdown, or watch our short video for a snapshot of some of the key stats: 

  • Homes re-let in an average of 30.53 days
  • 0.64% of rent lost due to homes being empty
  • 95.47% of repairs completed on first visit
  • 99.52% of tenants satisfied with repairs
  • 101.5% of rent collected
  • 2,335 live web chats
  • 122 major adaptations completed
  • We delivered 903 hours of digital support
  • 448 cases of ASB investigated
  • Our money advice team dealt with 1,171 cases
  • 96% of home improvements were completed on time
  • £8.24million spent on home improvements (lower than usual due to the delayed start to the high-rise work because of Manchester City Council sprinkler governance issues)
  • 659 homes let, including 40 new ones
  • 320 tenants received energy advice, helping them to save a total of £44,840 and 63.7 tons of carbon
  • 37 community fun days and clean-up events

Financial Accounts


£20.117million - management fee

£2.973million - improvement programme fees

£0.629million - grants received

£2.744million - other


£14.248million - employee costs

£8.009million - repairs and maintenance

£1.918million - services bought from Manchester City Council

£4.097million - other

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