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An update on our services at present

May 18 2020 | Articles | News

We are still working hard to keep delivering our services while making sure that our staff and customers remain safe.

Our offices are still closed and some things are taking a little longer to get done than they normally would.

Like other housing organisations, we are aiming to get back to our normal levels of service as soon as we safely can – but in doing that we won’t compromise safety or risk spreading the virus. So it’s likely that you’ll continue to see differences in the way we do things for a while longer yet.

Helping the most vulnerable

We’re still working with colleagues in Manchester City Council and voluntary groups to support people struggling as a result of the current situation. This includes contacting vulnerable households and checking whether they need extra help. And we’ve still got staff volunteering with local groups providing support in the community, helping local people get through the current crisis.

Regular checks

We are continuing to check in on tenants in our retirement schemes and are carrying out regular building checks to make sure that schemes are clean and safe. We are also carrying out regular checks and cleaning in our high-rise blocks.

Estate services

We had to put the concessionary gardening scheme on hold for a while, but it has now started again. Other aspects of the work of our estate services team have continued throughout the crisis.  

Repairs

For the moment, we are concentrating on emergencies and essential servicing. But we are talking to our contractor about how we get back to doing more routine repairs. Thank you in the meantime for being patient with this.

Improvements

We’re looking at whether any schemes can re-start in the near future. But we won’t start work until we know it is safe to do so.  

Rehousing and lettings

We’ve continued to carry out background work processing and updating applications, dealing with enquiries, advertising empty homes and shortlisting prospective tenants. We’ve also been letting homes to people in the most urgent need. We’re now looking at resuming lettings more generally and hope to be able to start doing that soon – when we are sure that it’s fully safe to do so.

Rent

We are collecting rent as normal, and our teams have been continuing to provide help and advice to people contacting us to say they are struggling to pay because of the current situation. Find out more about how we may be able to support you.

Latest advice from the Government

The Government has issued a letter to all social housing tenants about managing the impact of the virus - you can read it here (PDF 289kb).

 

Please contact us if you have any questions about any of our services.

For further information, please see our previous updates.

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