Make a complaint

Before you fill in this form. . .

Please contact us first using our live chat, or one of the other ways of getting in touch. This is usually enough to get any problems sorted out quickly.

If you have already done this, or spoken to another member of staff, and still want to make a formal complaint, please fill in the form below.

To see how we handle complaints, read our complaints procedure.

Make a complaint

Surname

First name

Address

Post code

Phone number

Email address

When you first told us about the problem, who did you speak to? (If you can't remember their name, please put their office or phone number)

What was the date? (If you don't know the exact date, please give a rough guess)

Please give us a description of your complaint (there is no limit on how much you can type in this box, so give as much detail as you need to)

You can also include a picture or a different kind of file if you wish

What would you like us to do in response to your complaint?

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