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Make a complaint

Before you fill in this form. . .

Please contact us first using our live chat, or one of the other ways of getting in touch. This is usually enough to get any problems sorted out quickly.

If you have already done this, or spoken to another member of staff, and still want to make a formal complaint, please fill in the form below.

To see how we handle complaints, read ourĀ complaints procedure.

Make a complaint

Make a complaint