Our offices are closed today (Friday 21 September) for our Annual Staff Conference.
You can use this website to contact us in the meantime. You can also use the other ways of contacting us listed below. Please note – any messages you send us will be picked up on Monday 23rd September.
If you have an emergency, please call us on 03000 123 123.
Use this website to access our services by clicking on any of the three 'quick services' buttons above.
You can also:
For other queries, or if you can’t find the information you’re looking for:
We are open 8.45am-4.30pm, Monday to Friday, and will reply to you within 24 hours of receiving your message.
You can also contact us:
by live chat
You can chat to us live using the pop up box in the bottom right corner of your screen. We're here Monday-Friday 8.45am - 4.30pm.
View our Facebook page. You can reach us on Facebook 8.45am-4.30pm, Monday to Friday.
Tweet us @northwardsmcr. You can reach us on Twitter 8.45am-4.30pm, Monday to Friday.
Add us as a contact on your mobile using the number 0785 218 2224 (please don't ring this number - it's not for phone calls so we cannot answer it) and you can use WhatsApp to message us without having to pay for the text.
You can reach us on WhatsApp 8.45am-4.30pm, Monday to Friday.
For more details on WhatsApp, see https://www.whatsapp.com/.
Text 0785 218 2224 (please don't ring this number - it's not for phone calls so we cannot answer it). You can reach us by text 8.45am-4.30pm, Monday to Friday.
To pay rent
Call 0161 273 5270 to pay by bank debit card or credit card using Manchester City Council's automated service - 24 hours a day, 365 days a year. Have your rent reference number handy and follow the step-by-step instructions.
For other queries
Phone 03000 123 123, 8.45am-4.30pm, Monday to Friday.
(You can also phone this number outside of these hours if it's an emergency i.e. where there is a danger to health or safety)
If you’re hard of hearing, or if you have difficulty speaking over the phone, you may be interested in the Next Generation Text (NGT) service.
This is a modern texting service which you can also access on a mobile device.
Calling shouldn't cost you any more per minute with NGT than it would for a voice phone call, although it may take longer.
You can come to one of our offices to speak to us in person.
Not happy with our service?