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Contact us

Use this website to access our services by clicking on any of the three 'quick services' buttons above.

You can also: 

For other queries, or if you can’t find the information you’re looking for:

Send us a message

We are open 8.45am-4.30pm, Monday to Friday, and will reply to you within 24 hours of receiving your message.

You can also contact us:

Speech Bubble by live chat

You can chat to us live using the pop up box in the bottom right corner of your screen. We're here Monday-Friday 8.45am - 4.30pm. 

Facebook Logo Blue  by Facebook

View our Facebook page. You can reach us on Facebook 8.45am-4.30pm, Monday to Friday.

Twitter by Twitter

Tweet us @northwardsmcr. You can reach us on Twitter 8.45am-4.30pm, Monday to Friday.

Whatsapp Logo by WhatsApp

Add us as a contact on your mobile using the number 0785 218 2224 (please don't ring this number - it's not for phone calls so we cannot answer it) and you can use WhatsApp to message us without having to pay for the text.

You can reach us on WhatsApp 8.45am-4.30pm, Monday to Friday.

For more details on WhatsApp, see

Mobile  by text

Text 0785 218 2224 (please don't ring this number - it's not for phone calls so we cannot answer it). You can reach us by text 8.45am-4.30pm, Monday to Friday.

House Phone  by phone

To pay rent

Call 0161 234 5006 to pay by bank debit card or credit card using Manchester City Council's automated service - 24 hours a day, 365 days a year. Have your rent reference number handy and follow the step-by-step instructions. 

Click here for other ways to pay rent and see your rent statement.

For other queries

Phone 03000 123 123, 8.45am-4.30pm, Monday to Friday.

(You can also phone this number outside of these hours if it's an emergency i.e. where there is a danger to health or safety)

Ngt by NGT

If you’re hard of hearing, or if you have difficulty speaking over the phone, you may be interested in the Next Generation Text (NGT) service.

This is a modern texting service which you can also access on a mobile device.

Calling shouldn't cost you any more per minute with NGT than it would for a voice phone call, although it may take longer.

Person in person

You can come to one of our offices to speak to us in person.

Envelope  by post

Write to:

Northwards Housing
Hexagon Tower
Crumpsall Vale
M9 8GQ

Not happy with our service?

Make a complaint.

Media/filming enquiries

Contact us if you have a media enquiry or would like to film at any site or location we manage.


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