Our priorities

We spoke to thousands of tenants during consultation about setting up Northwards Housing.

We have used their opinions to draw up plans to improve services. Going side-by-side with the improvements to every tenants' home, they will bring lasting benefit to you, your neighbours and the area as a whole.

Here are some of the ways we are improving the local housing service. We are:

  • putting North Manchester tenants first through a local Board of directors, a local head office for senior managers and support staff, and three area-based housing offices.
  • building on the success of the the Housing On Call service, with a new, dedicated telephone number (03000 123 123) and special staff team for Northwards Housing tenants.
  • giving you access to a full range of online services through this Northwards Housing website.
  • spending more time out and about on estates tackling issues that matter most to tenants - dealing with things like anti-social behaviour and improving the environment.
  • upgrading the caretaking service.
  • making sure that repair contractors and suppliers offer local employment and training opportunities, and have environmentally-friendly policies.
  • introducing a tailor-made written agreement (or compact) specifically for north Manchester tenants on how to involve them more in housing services; and developing creative ways to involve tenants, especially under-represented groups, in managing their neighbourhood.
  • setting performance targets for repair contractors and suppliers; and negotiating rigorous agreements on standards for services like mobile cleaning, grounds maintenance, gardening work and security.
  • publishing plain-language information for tenants about how the improvements are going, what standard of service to expect, and how Northwards Housing is performing.
  • improving the way we find homes for new homes and making sure those homes are fit to move into.

print print this page