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Anti-social behaviour & abuse

Does the anti-social behaviour (ASB) or abuse put you, your property or someone else in danger right now?

If so:

Phone 999 and ask for the police.

If not:

Report ASB or abuse to us

Or, if you need more immediate help, consider phoning 101 – the police’s non-emergency number.

Is it a noise problem?

Are you worried about the welfare of a child or adult? Click here.

How we can help if you report ASB
  • We will contact you to let you know we’re investigating the problem
  • We may need to talk to you to get more information, in which case we will arrange to meet you wherever you feel comfortable within five working days. In some cases, we may want to meet with you within 24 hours
  • If needs be, we will talk through options with you about how we can solve the problem
  • We may need you to collect evidence (e.g. by filling out an incident diary), but we will help you every step of the way
  • Before we speak to the person being complained about, we will speak with you first to make sure you’re OK with what we’re doing
  • We will take a step-by-step approach to try and get them to change their behaviour. If the ASB continues, and there is enough evidence, we will take legal action. We can ask the court to give us:
    • a civil injunction order - a legal order to stop the person acting anti-socially, or
    • permission to evict them
  • If the person has put you or someone else in danger, we may go straight to taking legal action
How we can help if you report a hate crime

A hate crime is any criminal offence that you or anyone else believes has happened to you because of your:

  • race, colour, ethnic origin, nationality or national origins
  • religion
  • gender or gender identity
  • sexual orientation
  • disability
  • alternative subculture


Before reporting it to us, please report the crime to police by calling 101 or - in an emergency - 999.

If you report a hate crime to us:

  • We will contact you to let you know we’re investigating the problem
  • We will need to talk to you to get more information, in which case we will arrange to meet you wherever you feel comfortable within five working days. In some cases, we may want to meet with you within 24 hours
  • We will complete a Hate Crime report on the Truevision website to ensure Greater Manchester Police also have the incident recorded on their system
  • We will need your help to collect evidence (e.g. by filling out an incident diary), but we will help you every step of the way
  • Before we speak to the person being complained about, we will speak with you first to make sure you’re OK with what we’re doing
  • We will warn them to stop. If their behaviour continues, and there is enough evidence, we will take legal action. We can ask the court to give us:
    • a civil injunction order - a legal order to stop the person acting anti-socially, or
    • permission to evict them
How we can help if you report domestic abuse (including forced marriages/"honour violence")

We will arrange to meet you immediately if you contact us during work hours, or first thing the next working day. We offer a private, confidential interview room, the choice of talking to a man or woman, and translation into another language if necessary.

There are a number of choices we may be able to offer you if you report domestic abuse to us, including:

Emergency legal protection e.g. a civil injunction order against the offender, or permission to evict them.

Target hardening measures – In some instances, we will take steps to make your home more secure, such as installing extra locks, window locks or spyholes and - in some cases - installing specialist CCTV cameras to ensure you remain in your home and feel safe doing so.

Emergency rehousing

Providing information, advice and guidance – If you are suffering domestic abuse, your neighbourhood housing officer can discuss the options that are available to you.

Complaints

If you've reported ASB or abuse to us and are not happy with the way we have dealt with it, you can make a complaint to us or ask Manchester City Council to review your ASB case (if it meets the relevant criteria).