Northwards Housing

AT YOUR SERVICE

• Repairs
• Rents & Benefits
• You & Your Home
• Safe, Secure & Warm
• Your Neighbourhood
• Your Tenancy
• Independent Living
• Neighbour Disputes & Anti-Social Behaviour
• Complaints, Praise & Service Standards
• Leaseholders

HOME IMPROVEMENTS

REHOUSING & HOMEFINDER

YOUR NORTHWARDS

HAVE YOUR SAY

NEWS & PUBLICATIONS

WORKING FOR NORTHWARDS

CONTACT NORTHWARDS

IN YOUR AREA

AT YOUR SERVICE

• REPAIRS
  • Online repairs: order a repair
  • Repair history: check appointment
  • Problem with a repair (online form)
  • How long does it take?
  • Appointment system
  • Repairs you must do yourself
  • Repairs you must pay for
    • paying for the repairs
  • Emergency repairs
    • ordering an emergency
    • getting the work done
  • Our standards: ordering a repair
    • doing the repair
    • after the repair
  • Compensation
    • for damage after repair
      • for damage after repair (online form)
    • for improvements you've made
      • for improvements you've made (online form)
      • qualifying improvements
    • for work not done: right to repair
      • right to repair: qualifying jobs
  RENTS & BENEFITS
  • How to pay your rent
    • standing order mandate
    Pay online
  • Rent & benefit calculator
  • Rent statement
  • Claim benefits online
  • New rent card (online form)
  • Owe rent? We can help
    • owe rent? offer to pay (online form)
    • request debt advice (online form)
    Paid too much?
  • Rent-free weeks
    • 52 week calculator
• YOU & YOUR HOME
  • Improving your home
  • Decorating: decorate your home
    • decorating gear
    • help with decorating
      • application for decorating help (online form)
    Gardens & gardening
    • help with gardening
      • application for gardening help (online form)
      • gardening equipment
    • report a problem garden (online form)
    • application for fence/hedge repair (online form)
    • Furniture & furnishings
      • how much is it? how do I apply?
      • great deals
      • furnishing your home (online form)
      Pests
    • Parking
      • apply to put in a drive (online form)
    • Buying your home
      • buying your home: think before you buy
    • Pets & animals
      • keeping dogs
        • apply to set up no-dog agreement (online form)
        • have I got no-dog agreement? (online form)
        keeping other animals
        • ask us about keeping an animal (online form)
      Trees
      • tree problem in your own garden form (online form)
      • tree problem in other Northwards Housing garden (online form)
      • tree problem in open land/space
    SAFE, SECURE & WARM
    • Gas servicing and safety checks
    • Contents insurance
    • Beat the burglar
    • Energy efficiency
    • Leaks, pipes & damp
      • damp & mould
      • beat condensation
      • get rid of mould
      • pipes & bursts/stopping bursts
      • dealing with frozen or burst pipes
    • Fire safety
  • YOUR NEIGHBOURHOOD
    • Caring for your estate
      • report environmental problem (online form)
    • Road & pavements
      • apply to put in a driveway (online form)
      Rubbish
    • Graffiti
    • Lighting
    • Open land
    • Empty homes
      • report an empty Northwards home (online form)
      • our standards
        • when a home becomes empty
        • preparing for a new tenant
        • after a tenant moves in
        • what can hold things up
    • Garages
      • apply to rent a garage (online form)
      • garage tenancy agreement
      • order a garage repair (online form)
    • Estate walkabouts
      • contact us online (online form)
    • Wardens
      • see a short film about wardens
      • who are we?
      • making a better community
      • garden tool hire
      • meet the wardens
      • contact the wardens
        • contact the wardens online (online form)
      • become a warden
      • tell us what you think
      • youth zone & junior warden crew
        • bored of hanging around?
        • operation care
        • stranger danger: stay safe
        • warden interviews
        • meet the junior wardens
          • junior warden pictures
        • free lanyard
  • YOUR TENANCY
    • Tenancy agreement
      • secure tenancy agreement (pdf)
      • introductory tenancy agreement (pdf)
      • tenancy agreement in other languages
    • Ending a tenancy
      • give notice of ending your tenancy (online form)
    • Death of a tenant
      • tell us about death of a tenant (online form)
    • Taking over a tenancy
      • apply to take over a tenancy (online form)
    • Joint tenancies: adding someone to the tenancy
      • apply to create a joint tenancy (online form)
    • Sub-letting
      • apply to sub-let part of your home (online form)
    • Local housing offices
  • INDEPENDENT LIVING: help & support for older people, disabled people, vulnerable people
  • NEIGHBOUR DISPUTES & ANTI-SOCIAL BEHAVIOUR
    • Experiencing anti-social behaviour? We can help
      • report anti-social behaviour (online form)
      • the first step
      • taking action
      • legal action
      • mediation
      • respect
      Hate crime: we can help
      • report hate crime form (online form)
      • hate crime: taking action
      • report hate crime
      • extra help from Manchester City Council
      Domestic abuse
      • what is domestic abuse?
      • in an emergency
      • how we can help: the choices
      • how other agencies can help
      • forced marriages and 'honour violence'
      • talk to us
      • our domestic abuse policy
      • useful contacts
      • covering your tracks
    • Noise problems
    • Safeguarding Children
      • safeguarding children: the Northwards approach
    • What your tenancy agreement says about antisocial behaviour
  • COMPLAINTS, PRAISE & SERVICE STANDARDS
    • Our service standards
    • Make a complaint
    • Praise us (online form)
    • What is a complaint?
    • Complaints procedure
    • Make a complaint (online form)
    • How did we handle your complaint? (online form)
      • Complaints & praise received (October to December 2008)
      • Complaints & praise received (April to September 2008)
      • Complaints & praise received (January to March 2008)
      • Complaints & praise received (October to December 2007)
      • Complaints & praise received (July to September 2007)
    LEASEHOLDERS
    • Leaseholders handbook (pdf)
    • Improvements for leaseholders
  • WEB KIOSK

HOME IMPROVEMENTS

• Improving YOUR home
  • Improvements online
  • The improvements, the choices
    • bathroom
    • kitchen
    • heating
    • external
    • windows & doors
    • decorating
  • Before the work starts
  • When we're doing the work
  • When work is finished
• Who does what?
  • Impact Manchester
  • Home improvement teams
• Performance & customer satisfaction
• Improvements for leaseholders
• Standards we meet
  • The 'Decent Homes' standard
  • The Northwards standards: our promise
• What have we done so far?
• Do-it-yourself improvements
  • Our decision
  • When the work is finished
• COMMUNITY REGENERATION
  • Background
  • Local people
  • Local communities
  • Community regeneration strategy
  • The Eric Hobin Community Sponsorship Fund
    • apply for Community Sponsorship (online form)
    • the Eric Hobin Community Sponsorship Fund: pictures

REHOUSING & HOMEFINDER

• INTRODUCTION TO REHOUSING
• AREA GUIDES
• look for a NORTHWARDS home
• OTHER HOUSING OPTIONS
  • High-rise living
  • Shared ownership: Plumlife
• HELP IF YOU HAVE A MEDICAL CONDITION
• Register for rehousing
  • Join the register
  • After you register
  • Your rehousing number
  • Changes to your details
• your chance of a home
  • Queue dates
  • Properties and prospects
• Homeswap: exchange your home
• Retirement housing
  • How to get retirement housing
• People barred from rehousing
  • Why are people barred?
  • What happens if you are barred from rehousing?

YOUR NORTHWARDS

• WHO WE ARE
  • What is Northwards?
  • Mission statement
    • our values
    • our objectives
    • our priorities
  • Annual reports
  • Map of our area

• The proposal tenants voted for
• DECISION MAKING
  • Who runs Northwards? meet your Board
    • board responsibilities
  • Board & Sub-committees
    • future meetings
    • previous meetings and minutes
  • Sub - committee meetings
    • human resources and equality sub - committee minutes 2008
    • neighbourhood and quality services sub - committee minutes 2008
    • procurement and property sub - committee minutes 2008
    • resource and audit sub - committee minutes 2008
    • sub - committee minutes 2007
    • sub - committee minutes 2006
  • Local decisions: Area Panels
    • map of areas
    • fourways panel
    • riverways panel
    • wilton panel
    • get on the panel
  • Come to our meetings
    • book in advance to attend meetings (online form)
• Northwards performance
  • Quarterly and annual performance
  • Summary of recent performance
  • Customer survey results
• Fair & equal service
  • Comprehensive equality policy
  • Racial harassment policy & race equality scheme
  • Information in different formats
  • Equality and diversity action plan
  • Northwards religions
  • Report a hate incident
  • Hate incidents policy & procedure
  • Domestic abuse
  • Disability scheme
  • Gender equality scheme
  • Equality impact assessments
  • A fair and equal service (online form)
• Northwards & the City Council
  • Who does what?
  • Rent, rights & responsibilities
  • Local councillors
  • Building on successful services
  • Tenants vote for Northwards
  • Satisfaction survey
• Government inspection
• Data protection
  • Request information we hold about you
• the northwards XTRA FACTOR
  • The Xtra factor rules rules

HAVE YOUR SAY

• COMMENTS & QUESTIONS
  • Ask Northwards
    • comment or question (online form)
    • questions you've asked Northwards (questions 1-7)
    • questions you've asked Northwards (questions 8-14)
    • questions you've asked Northwards (questions 15-21)
    • questions you've asked Northwards (questions 22-30)
    • questions you've asked Northwards (questions 31-36)
    • questions you've asked Northwards (questions 37-41)
    • questions you've asked Northwards (questions 42-47)
  • Complaints & praise
    • What do you think of this website? (online form)
    • Suggestions (online form)
  TENANT INVOLVEMENT
  • What is a tenants' group?
  • List of tenants' groups
  • Why get involved?
  • Start a tenants' group
    • application to start a group (online form)
  • Resources for starting a group
  • Resident involvement agreement
  • Residents' forums
    • residents' forum application (online form)
  • Tenant inspectors
    • inspection reports
    • meet the team
    • want to be an inspector?
      • interested in becoming a volunteer inspector (online form)
  • User testing (online form)

NEWS & PUBLICATIONS

• In the news
  • 2008 News stories
  • 2007 News stories
  • 2006 News stories
• Publications scheme
  • Who we are and what we do
  • What we spend and how we spend it
  • What our priorities are and how we're doing
  • How we make decisions
  • Our policies and procedures
  • Services provided by Northwards
• E-WAY
  • Opt-out of E-Way
• freedom of information
  • Requesting information we have produced
• Publications
  • Annual reports
  • Northwards natter
  • Revolve newsletter
  • Your home & estate
  • Rent & benefits
  • Repairs
  • Equal access
  • Standards, complaints & praise
  • Antisocial behaviour
  • Home improvements
  • Online services
  • Your tenancy
  • Tenant involvement
  • Everything you need to know 'film'
    • Request your free handbook (online form)
  • Leaseholder handbook
  • Freedom of information
  • Calendars
• Publications in other languages
  • Albanian
  • Arabic
  • Chinese
  • Czech
  • French
  • Kurdish
  • Portuguese
  • Somali
  • Urdu

WORKING FOR NORTHWARDS

• Job Vacancies
  
  • Send us your details
  • What we offer

CONTACT US

IN YOUR AREA