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Help to pay

Don't worry. If you’re finding it hard to pay your rent, we’re here to help

Affordable amounts

If you are in rent arrears, you don’t have to pay what you owe all at once – we can work out a plan for you to pay us in affordable amounts.

But you must act quickly

If you don’t tell us you’re struggling, or don’t keep to an agreement to pay off the debt, you could lose your home.

Make an agreement to pay off your rent arrears

Tell us how much extra you can pay each week, or send a message to our rent team to arrange to talk to someone about a repayment agreement.

Speak to our Money Matters team

The Money Matters Team

Our Money Matters team can help you come up with an affordable plan to pay your rent, but that’s not all - they can also help you to do things like:

  • Get a safe and affordable loan
  • Get all the benefits you’re entitled to
  • Get cheaper gas and electricity
  • Open a bank account (this helps your credit rating)
  • Manage your other bills

Contact the Money Matters team


Interested in referring a client to our Money Matters team? Use the Money Matters team referral form.  

Housing Benefit/Universal Credit

You could get help to pay some or all of your rent. Use Manchester City Council’s online benefit claim and calculator to find out what you could claim.

You can find out more about what Universal Credit is on the government's website

Are you worried about Universal Credit? Need help getting to grips with everything? We can help: 

Contact the Money Matters team

Help from Manchester City Council

See Manchester City Council's 'Helping Hands' page for information on grants, money advice and support you can get to help make payments.

Help to budget

Working out a budget for yourself could help you get any money difficulties under control. For face-to-face budgeting advice, contact our Money Matters team or check out the EntitledTo budget calculator which can help you put one together yourself.