We collect lots of facts and figures to check how well home improvements are being done.
We set tough targets and carefully check the performance of our building contractor partners; comparing how well they do with other companies, locally and across the country.
We want your views too. We ask everyone who has had a home improvement to complete a customer satisfaction questionnaire to tell us what they thought of the work and the workers.
Here are the latest performance figures.
| Performance | Percentage |
|---|---|
| Improvements done within deadline | 93% |
| Resident satisfaction with finished work | 96% |
| Resident satisfaction with overall service | 95% |