Performance & customer satisfaction

We collect lots of facts and figures to check how well home improvements are being done.

We set tough targets and carefully check the performance of our building contractor partners; comparing how well they do with other companies, locally and across the country.

We want your views too. We ask everyone who has had a home improvement to complete a customer satisfaction questionnaire to tell us what they thought of the work and the workers.

Here are the latest performance figures.

Performance Percentage
Improvements done within deadline 93%
Resident satisfaction with finished work 96%
Resident satisfaction with overall service 95%

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