NEWS STORY: JULY 2008

This page was published as a news story on the date shown. The information in it may have been updated on other pages since then. Please use the navigation links, the search facility, or site-map to check.

Customer survey results

Tenants know best!

Winner receiving his cheque
Cash for answers: Mr Williams of Blackley (right) picked up a cool £250 of vouchers after returning his customer survey

Residents are at the heart of everything we do. We listen to you and all our customers, and give you the opportunity to help shape and improve our service.

Every year we send out a customer satisfaction survey to every Northwards tenant. This year's survey went out in June 2008. Return your form as soon as you can - you could win vouchers worth £250! Here are the results of the 2007 survey.

Communication and Participation

  • 77% felt we are good at keeping them informed (80% in 2006). But more thought that we take their views into account.
  • 46% said they were interested in getting involved in our decision-making.
  • 66% (5% rise from 2006) felt satisfied with opportunities to get involved.

Neighbourhood and local area

  • 75% are satisfied with the area they live in - 5% improvement from 2006.
  • Litter was seen as the most serious problem - followed by dogs and vandalism.

Repairs and improvements

  • 78% were satisfied with repairs and maintenance, an improvement on 2006.
  • the majority rate all aspects of home improvements as good, with 87% satisfied with the attitude of the workers, and 85% happy with the end result.

Safety

  • 66% feel safe in their neighbourhood.
  • gangs of youths are the biggest reason people feel unsafe.

Neighbourhood

  • 63% were happy with the amount of open land in their area.
  • 21% felt their neighbourhood had improved; 53% felt it had stayed the same; 22% thought it had got worse.
  • 78% are satisfied with our services, with 29% very satisfied.

print print this page