Northwards tenants have given their seal of approval to our new out-of-hours anti-social behaviour (ASB) phone service.
The service is for victims of ASB, from the first time they report an incident until the end of any legal action. The Northwards Wardens and the Community Safety Team make calls to residents every evening to check that they are safe and to reassure them that the problem is being taken seriously.
Julie Wilson, Head of Northwards’ Community Safety Team, said: “We take a no-nonsense view of anti-social behaviour at Northwards.
“From the moment a case is reported, our Housing Officers, Wardens and Community Safety Team support tenants through the legal process.
“It can take quite a long time to resolve an ASB case because of the time it spends in the judicial system. So to reassure residents that we are doing everything we can and to support them day-to-day, we give them a call every night.”
Residents can report any incidents using the call service and are reassured that someone is taking an interest in their case.
Neighbours Lynne Comer and Mary Bertolone suffered because of anti-social behaviour on their estate in Lightbowne, Moston.
Lynne said: “The out-of-hours service was brilliant for us.
“The Housing Officer was doing the best he could do but we know that it’s in the hands of the courts. We were waiting a long time for the situation to be resolved, so to know that someone was on the end of the phone meant we didn’t feel abandoned.”
Mary said: “The Northwards Wardens were brilliant. They went out of their way to make sure that we were ok, and that means a lot when you’ve been suffering like we’ve been suffering.”
Our Wardens are out and about, seven days a week, from 11.30am - 10.30pm. In their distinctive uniform, they patrol the streets - on foot, on scooters, by bike, or in their vans - keeping an eye on your neighbourhood.