NEWS STORY: DECEMBER 2008

This page was published as a news story on the date shown. The information in it may have been updated on other pages since then. Please use the navigation links, the search facility, or site-map to check.

Reach for the stars

We're aiming for a top inspection rating

Stars Star performers: will we hit top marks?

The government watchdog - the Audit Commission has finished its two week inspection of Northwards services.

They looked at how well we do things like: repairs, customer care, access to services, tenant involvement, the local environment, and providing services to diverse communities.

The Commission awards housing organisations no stars, one star, two stars or three stars - depending on how well they perform. Last time they checked us over, in Summer 2006, we got a 'good' two-star rating - with 'excellent prospects for improvement'.

Improved our service

Since then we've tackled the things they told us we needed to work on, and done much more besides. Working with local tenants we've improved our services in lots of areas.

The latest inspection finished on Friday 28 November; the feedback so far has been very positive.

So watch this space - the final results will be out in January 2009.

Find out more about the Audit Commission and inspections.

print print this page