NEWS STORY: MAY 2007

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We've hit the Charter mark!

We've just been given the special 'Charter Mark' award for our customer service!

The people at 'Charter Mark' work with the government to set high standards for excellence in customer service; and they visit places like ours to see if we meet those standards.

Picture of Northwards staff
The Charter Mark award is the icing on the cake for Northwards staff - and our customers of course!

They came to see us in April 2007 to see if we hit the mark with our service to you. It was a fairly in-depth visit, a bit like our inspection last year. They visited our local offices, spoke to residents and staff, and went through loads of our business information in great detail.

Flying colours

Charter Mark have now told us we passed with flying colours, saying we are a friendly and open organisation with a bright image. Our strong customer focus was another plus-point for them.
 

They also spotted a few areas of 'best practice' - things in our organisation that they think are particularly good and stand out from the rest. For example . .

What do you think?

Of course, we're really pleased with these results, but we know that there's always room to improve. We need to know if you are happy with our services - more important than any award. Remember, you have the power to help shape the Northwards service!

There are lots of ways to tell us what you think . . .

Charter Mark - Customer Service Excellence logo

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