Freedom of information

What happens when you ask for information?

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We may need to ask you a few questions to make sure we give you exactly what you want. You do not have to tell us why you want the information.

If we don't have the information we'll let you know as soon as possible and tell you - if we can - where else you might find it.

If we do have the information you request, we'll send you a copy within 20 working days (four weeks). If possible we'll provide it in the format you require, such as another language, audiotape, Braille, by email or on CD.

Do you have to pay for the information?

You can have a copy of anything listed in the 'publications scheme' free of charge. If the information is not normally published but will not take long to find a copy, we'll send it for free.

If you have made three or more different requests within six months, we will charge you a fee, to cover the cost of finding the information. This will cover the cost of administration and will usually be no more than 10. You will need to send payment before we can give you the information.

What if you have a question about the information?

Firstly check whether there are any contact details on the information you received. If not, contact us and we will help you find the right person to speak to.

Is there any information we can't provide?

There may be some information we can't send you. Specific exemptions are those which might damage our commercial interests, such as the buying of goods and services; commercially sensitive information or third party information about others that would be a breach of data protection; confidential information about the organisation, such as details about our employees.

If we're not able to give you some or all of the information you ask for, we will usually let you know why.

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