Ask Northwards

Questions & answers

Here are answers to recent questions. Before you ask a question, make sure we haven't answered a similar one here already. There are more questions and answers on other pages.

Questions:  57 - 55  | 53 - 49 | 48 - 42 | 41 - 37 | 36 - 31 | 30 -22 | 21 - 15 | 14 - 8 |
 7 - 1

Q7 Could you make sure that my partially sighted friend receives the Northwards newsletter in large print?
Mrs Carbery of Blackley

A We are committed to providing information in all formats such as Braille, audio tape, large print and other languages. A large print copy of the latest newsletter has been sent to your friend. If you need information in suitable formats, or you know someone who does, please let us know.
Martin McKevitt - Chair Human Resources and Equality sub-committee

Q6 If you believe in equality, why do you advertise sexist 'women only' events and domestic violence services for women?
James Monaghan from Blackley

A We take our responsibility for promoting equality and diversity very seriously, to serve the needs of the whole community in north Manchester. We have procedures for dealing with domestic violence and hate crime for anyone who is affected by this unacceptable behaviour. While men can be affected by domestic violence, the evidence shows that it is mainly women who suffer violence from their partners. We will respond equally to any complaints from men affected by domestic violence.
Robin Lawler - Chief Executive, Northwards Housing

Q5 We want tidy properties. Why don't you make it compulsory for each tenant to be responsible for the care and upkeep of their own gardens and paths?
T. Starr of Newton Heath

A Tenants are responsible for their gardens. Most people do take care of their gardens, but we take actions when gardens start to become an eyesore. It's something we take very seriously. You can report a problem garden online. We'll come and check it out and, if necessary, ask the person responsible to tidy it up.
Michelle Blakeley - Chair Performance and Quality Services sub-committee

Q4 When will we get the lakes at Boggart Hole Clough cleared of rubbish?
Mr S. Williams of Moston

A Although Northwards isn't responsible for the upkeep of Boggart Hole Clough, we are definitely interested in the quality of public parks in north Manchester. We have passed your enquiry to the Parks Manager at Boggart Hole Clough who will investigate and respond to you directly.
Robin Lawler - Chief Executive, Northwards Housing

Q3 Please keep up the good work! But will you please keep focused on the wishes expressed by the community?
Christian Igbokwe of New Moston

A Thanks for the vote of confidence. But rest assured that we'll keep listening to what residents say about what's important to them and how well we're doing. We want to keep improving, and we'll only be able to do this if we listen to our customers. If you have questions, suggestions or comments - please tell us by calling Northwards on 03000 123 123, or by visiting your local Northwards office.
Mike Stevens - Director of Neighbourhood Services

Q2 I moved here nearly two years ago and still haven't any local friends. Is it okay to talk to people I don't know?
C Brett from Blackley

A Let's get you on the right tracks ... North Manchester's ZEST team has loads of activities in the area that you can take part in. Most of them are free. They have group sessions in Yoga, card making, relaxation classes, Salsa dancing and many more. Call ZEST on 0161 277 8808. You could also speak to your local tenants group about getting involved with your neighbourhood. We really encourage you to get involved in one of these groups, rather than talking to 'just anyone' in the area.
Robin Lawler - Chief Executive, Northwards Housing

Q1 Why can't we pay our rent by direct debit?
Mary from Blackley

A Good news . . . you soon can! You already have lots of easy ways to pay your rent . . . and from November 2006 you'll be able to pay by direct debit too. Look out for details and an application form on this website, and at your local Northwards office soon.
Harvey Norton - Chair Resource and Governance sub-committee

Questions:  56 - 55  | 53 - 49 | 48 - 42 | 41 - 37 | 36 - 31 | 30 -22 | 21 - 15 | 14 - 8 | 7 - 1

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