Everything you need to know

Service standards

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If the film doesn't start automatically when you click on its title, you'll probably be invited to install free software. If you still can't view a film on-screen, we'll send you a free dvd. Contact us for your copy.

You can see all the publications referred to in the film in our online publications library.

It's easiest to see everything online, but if you prefer a paper copy of this information, order a tenants handbook.