Standards we must keep

Doing the repair

Here are the standards you can expect when we do a repair . . .

  1. We will send a fully-trained, worker at the appointed time.
  2. The worker will show you official identification, and will be polite and helpful.
  3. The worker will do the repair or the inspection, as described on the confirmation letter, and will leave the job clean and tidy.
  4. If the worker cannot do all the work needed on that visit, s/he will explain why and immediately arrange another appointment with you.
  5. If the problem is being inspected first, the worker will tell you what needs doing and when it will be done by.

print print this page