Emergency repairs

Ordering an emergency

If you order a repair online you can check what appointments are available before you order.

This will often be for the next day. If this isn't suitable you can cancel the online order and report the problem by phone instead (see below). Although this may give you a quicker response, an emergency call-out may only give you a temporary solution to make the problem safe. We may need to come again to do the permanent repair.

Reporting an emergency by phone

Phone 03000 123 123. You can use this number 24 hours a day, seven days a week - but only phone outside normal office hours (Monday to Friday 8am-5.30pm) if the problem is an emergency that threatens your health, safety or security.

Give us as much detail as possible - describe the problem and say what room it's in. In some cases it would help if you told us the make and model of whatever is causing the problem - the boiler for instance.

We will ask you a few questions to check whether the work really needs doing as an emergency, or if it can wait a little longer. If we agree that it is an emergency someone should get there within three hours.

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