Examples of complaints & praise

Complaints and praise archive

Here's a selection of complaints and praise that our customers have contacted us about...

Complaints

Shower Solution!

A tenant in Newton Heath pointed out that the new shower we fitted in her home had a shose that was little too short for comfort - she couldn't stretch it down far enough when she washed her youngsters in the bath!

As a result of this complaint, our Home Improvements Manager went back to the manufacturer to get a longer hose. Now we've changed our policy and, as a standard, all the shower hoses we use are now two metres long instead of one metre long.

Praise

A plumb job

Anne Heywood was delighted with the bathroom replacement at her home in Temple Square, Cheetham. She said "The workmen kept me informed of what they were doing and cleaned up every day when they finished. The plumber was friendly and courteous and even used an industrial hoover to clean my stairs."

Helpful hands

We were chuffed to hear how pleased Mary Jackson was with the work our Home Improvements Team carried out at her house on Sandyhill Road, Higher Blackley. She said "Big thanks to the team - what a brilliant job you did! You were helpful in every way!"

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