How did we handle your complaint?

Tell us what you think of the way we handled your complaint. Your answers will help us improve our service.

COMPLAINT DETAILS









How did you make your complaint?







If you used a paper form, where did you get it ?





SERVICE DETAILS If you got the form from a local housing office were they easily available, or did you have to ask?


Did you find the form easy to complete?
Did you receive an acknowledgement of your complaint?

Did you receive a full reply within 10 working days?

If the investigation of your complaint took longer than 10 days, did you receive a letter explaining why there was a delay?

Even if you did not agree with the outcome, do you feel your complaint was taken seriously?

Even if you did not agree with the outcome, do you feel you were treated fairly?

Did you find the complaints procedure easy to use?


YOUR DETAILS All your responses are confidential. You don't have to give your name.








Thank you for your time.


 

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Data Protection

The information you supply on this form will be sent to Northwards Housing. It will only be used to process your request for information or the service(s) described on this page. Any details you supply will be treated confidentially and will only be used in direct relation to work needed to carry out your request.

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