Complaints & praise received

October 2007 to December 2007

Complaints received: 89.

They were about:

Repairs (40)
Ongoing repairs and the delays (27)
Missed appointments (6)
Damage caused to the property (3)
Bad workmanship (2)
No repair ordered (1)
Staff (1)

Estate management (26)
Environmental issues (11)
Neighbour nuisance/Anti-social behaviour (9)
Security (2)
Heating (1)
Third party (1)
Staff (1)
Breach of confidentiality (1)

Home improvements (15)
Improvement works (6)
Follow up works (3)
Lack of information (2)
Missed appointments (1)
Damage caused to the property (1)
Mess left by contractors (1)
No response to email (1)

Rehousing (7)
Waiting times (7)

Northwards Wardens (1)
Couldn't find contact details on the website (1)

We received 9 letters of praise.

Have your say

How satisfied are you with our service? Any suggestions for how we can improve? We're all ears! Contact us with your views.

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