Please consider whether your issue is a request for service such as:
We aim to deal with Service Requests within 5 working days. If the request is an emergency, give us a call on 03000 123 123 or visit us in person.
If your request for service is none of the above, then please send our team a message here:
Making a formal complaint
You can send us a formal complaint request using the button below.
To see how we handle complaints, read our complaints procedure.
Documentation
You can view our Complaints and Compliments Policy here:
Complaints and Compliments Policy
We also encourage independent review of our complaints if you are still unhappy. You can do this via the Housing Ombudsman but you must have exhausted our internal complaints policy first.
You can find more about the Housing Ombudsman here.
We also carry out an annual review of our complaints process against the Housing Ombudsman Code. This is to ensure our complaint handling remains in line with the Ombudsman requirements, and that we're providing the best possible service for residents.
You can find our most recent self-assessment here:
Self Assessment Form (30 August 2022)
