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Tenants' View investigations

Northwards Xtra (PDF 80KB), August 2016

An investigation into the purpose and value of Northwards Xtra, Northwards' tenant incentive scheme.

Surveying Service (PDF 105KB), April 2016

An investigation into the effectiveness of surveying service inspections.

Surveying Service - Response from Northwards' Executive Management Team on behalf of the Northwards Board (pdf 273kb)

Website (PDF 125KB), July 2015

A review of the new Northwards website to see if it meets the needs of tenants.

Lettings (PDF 327KB), April 2015

An investigation into what happens when Northwards rents out a property to someone (known as a letting) and the overall standards of service.

Lettings - Response from Northwards' Executive Management Team on behalf of the Northwards Board (pdf 249kb)

Anti-Social Behaviour (PDF 107KB), June 2014

An investigation into how effective Northwards' anti-social behaviour policy is.

Anti-Social Behaviour - Response from Northwards' Executive Management Team (pdf 237kb)

Heating Repairs (PDF 97KB), October 2013

A review of how well Northwards carries out its heating repairs service.

Heating Repairs - Response from Northwards' Executive Management Team on behalf of the Northwards Board (pdf 57.8kb)

Environment (PDF 139KB), February 2013

An investigation into how well Northwards communicates its role for the environment.

Environment - Response from Northwards' Executive Management Team on behalf of the Northwards Board (pdf 128kb)

Empty Homes (PDF 598KB), June 2012

An investigation into how well Northwards manage the empty homes process.

Empty Homes - Response from Northwards' Executive Management Team on behalf of the Northwards Board( pdf 112kb)

Complaints (PDF 90.4KB), November 2011

An investigation into how effectively Northwards are handling the complaints they receive.

Complaints - Response from Northwards' Executive Management Team (pdf 82.1kb)

Complaints - Response from the Northwards Board (80.8kb)