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Reviewing our response to complaints and councillor enquiries

Press play below to see the latest performance figures relating to our responses to complaints and councillor enquiries.

Alternatively, you can read the full performance report to our board here.

The video shows performance figures for quarter four of the financial year 2016/17, and how these compare to the figures from the previous three quarters.

Jargon Buster


A quarter is a three month period during the financial year. The financial year runs from April to March.

  • Quarter one is April - June
  • Quarter two is July - September
  • Quarter three is October - December
  • Quarter four is January - March