Every two years, we send out a customer satisfaction survey to our tenants and leaseholders.
It’s a good way for us to find out what you think and see both where we’re doing well and where we need to improve, as well as asking people what they think about their area.
Here are some of the things we found out this year:
Across the board, the majority of people are still saying they are generally satisfied (with most percentages in the 70s and 80s). However, the figures are mostly lower than last time, so we’re paying very close attention. We know that more tenants than before say things such as dumped rubbish, litter and anti-social behaviour are problems in their area.
We’re glad that the results suggest that, generally, people are still relatively satisfied during a time where funding for services has been tight and there’ve been changes locally (such as to bins, policing and grounds maintenance) outside of our control.
Bearing these challenges in mind, we will be working with council staff and other agencies such as the police to do all that we can to address the issues that you’ve told us about. Going forward, we will review each area of our service to make sure it functions as well as it can – a process we’ve already started to do over the last year or so. We will also grow the tenancy management side of our work to help tackle some of the issues you’ve raised, particularly working to reduce environmental problems such as dumped rubbish and problems with bins.