We want to be the best, so we check our performance against other housing providers to make sure we’re delivering a great service.
It helps us spot where we need to improve and we set tough targets to keep us aiming high.
We have 'performance indicators' and - because we're an Arms Length Management Organisation (ALMO) - we are able to use these to compare ourselves with the best-performing 25% of ALMOs in the country.
You have the power to helps us improve
One of the things we check is customer satisfaction. We need customers to tell us how we are doing so we can improve. So the next time you see a survey from us, fill it in and send it back.