Your views help us to do the best job we can. Here’s what tenants have been telling us.
Every two years, we send out a customer satisfaction survey to our tenants and leaseholders. It’s a good way for us to find out what you think and see both where we’re doing well and where we need to improve.
Here’s some of the things we found out:
Overall, satisfaction levels haven’t changed much since the last survey in 2014. More than four out of every five Northwards customers (84%) are still satisfied with the overall service we provide.
In some areas, there’ve been minor improvements. For example, the percentage of customers who think that their rent provides value for money has increased by one per-cent to 77%.
In other areas, there’ve been small drops. For instance, the percentage of customers very or fairly satisfied with how we deal with anti-social behaviour has reduced from 83% to 81.5%.
We’re glad that the results suggest that, generally, we have managed to maintain satisfaction through a time where funding for services have been tight.
That doesn’t mean we’re going to be relaxing any time soon, though. Times may be tough, but we will be working hard across all areas to give you the best service possible.
Let us know your thoughts
This survey is just one of the ways in which we get feedback. We look at the results alongside other sources too. Here’s some of the best ways you can have a say...
Join the Northwards Network
A good low-commitment option. If you are a tenant and you would be interested in taking part in online surveys, being consulted by text or attending the occasional event, email firstname.lastname@example.org to join.
Join Tenants’ View
Tenants’ View are a group of tenants who investigate our performance and make recommendations to our senior management team. Find out more about Tenants’ View.
Join the Northwards Board
We’re currently looking for a new tenant board member. Our board makes policies and plans for Northwards, sets our wider aims and objectives and makes sure that the staff working day-to-day are meeting standards.