- Working Hours: 35 hours per week (Mon – Fri)
- Closing Date: Monday 30 July 2018
- Vacancy Type: Full Time
- Salary: Grade 6: £24,657 - £28,221
Additional Vacancy Information
Permanent contract. Closing date: 30th July 2018 at 12noon.
We have an exciting opportunity for two Neighbourhood Housing Officers (NHO). As an NHO, you will have the opportunity to really help the community grow and become a better place to live and benefit from the satisfaction of making a difference.
This exciting role gives you the chance to really make an impact; tackling anti-social behaviour head on, supporting people to manage their tenancies and improving the look of our estates. You will achieve this by building solid relationships in the community, working closely with our tenants and their families.
As a natural problem solver, you will be a main contact for Northwards' customers, signposting and giving general advice. You will be a strong team player, as well as confident and productive when working alone. You must have an enquiring mind and want to make a difference.
Applicants will work closely with colleagues internally, such as the Community Safety Team, and externally with partners such as Greater Manchester Police, the City Council and support agencies. You will need to be an excellent communicator, approachable, friendly, knowledgeable and - when required - assertive.
You will work closely with the Design & Delivery Team, caretaking Team and Resident Liaison Officer in their delivery of the retrofit sprinkler project.
You will be responsible for enforcing the terms of the tenancy agreement, including providing tenants with accurate and appropriate advice about their rights and responsibilities in relation to their tenancy agreement (particularly around property condition information) and - where necessary - providing professional and good quality information to the Community Safety Team to enable legal action to be taken. Using your problem solving skills you will assist vulnerable residents across the multi-storey blocks who may be affected by the project work to ensure a successful outcome in delivery of the scheme.
You must have a full driving licence as access to a car is required on a daily basis.
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