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ICT Customer Support Adviser

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  • Working Hours: 35 hours per week (Mon – Fri)
  • Closing Date: Thursday 19 April 2018
  • Vacancy Type: Full Time
  • Salary: Grade 4 £17,721 - £20,139
  • Interview Date: w/c 23rd April

Additional Vacancy Information

Six months Fixed Term Contract to commence before 14th May 2018. Closes Thursday 19th April 2018 at midday.

We have a new opportunity for an individual with a passion for ICT to provide 1st line customer service support for ICT application and infrastructure enquiries. 

With the introduction of QL to our colleagues at the Manchester City Council strategic housing and homelessness teams, we are looking to recruit a Customer Support Adviser to join our small but perfectly formed team. Based at our Hexagon Tower office, we are looking for a keen and enthusiastic individual who is a great communicator with a passion for delivering the highest levels of customer satisfaction. 

Reporting directly to the ICT Service Delivery Manager, the role will be responsive to the needs of the team by providing essential administrative and customer service support.

We’re not demanding that you arrive with formal ICT qualifications but we do ask that you are proficient in the use and understanding of ICT. More so, we are after someone who can provide a friendly, professional and efficient 1st line service for internal and external customers either on the phone, in person or via other media. You will possess good administrative skills, be organised and enjoy helping others, but you should have a desire to broaden your ICT knowledge.

Click here to see the ICT Customer Support Adviser job description and person specification.

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